Transparent Refund Policy & Guarantee.

At MeraHost, we stand firmly behind the performance, reliability, and speed of our NVMe LiteSpeed infrastructure. To ensure complete confidence when choosing our platform, we provide an unconditional 30-Day Money-Back Guarantee on all new shared web hosting and WordPress hosting subscriptions:

• Eligible Window: The refund window begins on the exact date and timestamp of your initial order and remains valid for thirty (30) calendar days.
• Full Hosting Reversal: If you are dissatisfied for any reason, submit a cancellation request through our billing desk within this period, and we will issue a 100% refund of the hosting package cost.
• First-Time Purchases: The guarantee applies to a customer’s first hosting account to prevent intentional serial abuse of promotional services.

Refund eligibility and review terms vary based on underlying infrastructure and third-party commitments:

Certain items incur irrevocable third-party statutory or licensing disbursements that cannot be reclaimed once provisioned:

• Domain Name Registrations & Transfers: Once a domain registration or transfer request is transmitted to ICANN or national registry authorities (such as NIXI for .IN domains), the registration fee is irrevocably consumed. Note: If you cancel an eligible hosting plan that included a promotional free domain, the standard retail registration fee for the domain will be deducted from your hosting refund, and you retain 100% ownership and DNS control of the domain.
• Dedicated IP Addresses: IPv4 allocation and routing setup charges are non-refundable.
• Commercial Software Licenses: cPanel/WHM licenses, CloudLinux, LiteSpeed Enterprise web server licenses, and Imunify360 add-on seats cannot be refunded once activated.
• Custom Migration & Administrative Labor: Bespoke sysadmin engineering or complex database migration hours delivered at customer request are non-refundable.

Enterprise compute infrastructure involves direct physical datacenter commitments:

• Virtual Private Servers (VPS): First-time VPS customers may request a refund within seven (7) days of service activation. The refund will be prorated for days used and will exclude the dedicated public IPv4 allocation charge.
• Dedicated Servers: Dedicated servers require custom datacenter hardware racking, OS installation, switch port provisioning, and unshared bandwidth allocation. Consequently, all bare-metal dedicated server sales are final and strictly non-refundable once provisioned.

Refunds are processed promptly upon formal authorization by our billing desk:

• Original Payment Method: Refunds are remitted directly to the original funding source (e.g. your bank account via UPI/NetBanking, your credit/debit card via Razorpay/Stripe, or your PayPal balance).
• Turnaround Time: Once approved by MeraHost, banking networks and card issuers generally process and post the funds within 5 to 7 business days.
• Account Credit Alternative: Customers wishing to apply their balance toward another MeraHost product or upgrade can elect to receive an instant, 100% credited balance in their client area wallet with zero processing wait.

Refund eligibility is contingent on compliant and lawful platform conduct:

• Any customer account suspended or terminated due to intentional violations of our Terms of Service or Fair Use Policy (including SPAM transmission, malware distribution, phishing, or network attacks) shall forfeit all rights to a refund.
• Accounts created with fraudulent identity credentials or stolen financial instruments will be terminated immediately with zero refund.

To ensure swift and secure processing, please follow these simple steps:

1. Log in to your authenticated account dashboard at account.merahost.org.
2. Navigate to Support → Open Ticket and select the Billing Department.
3. Provide your Service ID / Domain Name and the specific Invoice Number associated with the transaction.
4. Briefly outline your reason for cancellation (we welcome constructive feedback to improve our services).
5. Our billing desk will verify eligibility within 24 hours, confirm the calculated refund amount, and initiate the payment reversal.

MeraHost is committed to resolving billing disputes amicably and expeditiously:

• We request that customers contact our billing team before initiating a chargeback or payment claim with their bank, credit card issuer, or UPI app.
• When a formal chargeback is initiated, payment processors immediately freeze account transactions and assess dispute fees. In such cases, associated hosting services will be placed on administrative hold pending dispute resolution.

If you have any questions regarding your invoice, eligibility, or refund status, our billing specialists are ready to assist: