Terms Governing MeraHost Services.

These Terms of Service (“Agreement”) constitute a legally binding agreement between MeraHost (“Company”, “we”, “us”, or “our”) and the individual or legal entity (“Customer”, “you”, or “your”) subscribing to, ordering, or utilizing any hosting, compute, domain, or managed internet infrastructure services.

By creating an account on account.merahost.org, submitting a service order, or paying an invoice, you represent and warrant that:

• You are at least eighteen (18) years of age and possess the legal capacity to form a binding contract under applicable law.
• All registration details, administrative email addresses, mobile telephone numbers, and billing information provided are accurate, verified, and kept current at all times.
• If you represent a corporate entity, you possess express legal authorization to bind said entity to these terms and conditions.

MeraHost guarantees a monthly network and compute infrastructure uptime target of 99.95% across all shared, WordPress, VPS, and dedicated host environments, calculated calendar month by month excluding scheduled maintenance windows.

SLA Exclusions: Uptime calculations do not include: (a) scheduled maintenance communicated at least 24 hours in advance via client portal or email; (b) customer-side software configurations, unoptimized CMS plugins, or script-level memory exhaustion; (c) external upstream ISP routing outages beyond our BGP border routers; or (d) upstream registrar delays or global DNS propagation.

While MeraHost maintains hardened physical datacenters, virtualization hypervisors, and perimeter security (including automated Imunify360 inspection), security within your individual hosting container, web directory, and database is your direct responsibility:

• Credential Confidentiality: You must maintain strong, unique passwords for client area access, cPanel/SSH accounts, and database users. Enabling Two-Factor Authentication (2FA) is strongly recommended.
• Application Patching: You are solely responsible for updating third-party applications, WordPress core, themes, and plugins. Known vulnerabilities in unpatched software that compromise platform stability must be remediated upon notification.
• Authorized Operations: All actions, API invocations, and changes conducted under your authenticated credentials will be deemed executed by you.

MeraHost operates under a strict transparency billing philosophy. Our core billing terms include:

• Price-Lock Guarantee: Unlike industry competitors who offer cheap introductory rates and subsequently double or triple renewal fees, MeraHost commits to honoring your original subscription pricing tier on renewal (“Same Renewal Price, Always” policy maintained since 2012).
• Payment Deadlines: Invoices are generated fourteen (14) days prior to the expiration date. Invoices must be settled on or before the due date via supported payment methods (UPI, NetBanking, Credit/Debit Cards, or PayPal).
• Grace Period: Shared hosting accounts receive a courtesy five (5) day grace period after invoice maturity before automated suspension. VPS and Dedicated servers must be renewed on or before the due date due to dedicated datacenter compute reservation commitments.
• Currency & Taxes: All pricing is denominated in Indian Rupees (INR – ₹) or US Dollars (USD – $) as selected by the user. Applicable statutory Goods and Services Tax (GST) is calculated and remitted in compliance with Indian tax legislation.

All use of MeraHost infrastructure must comply with applicable local, state, national, and international laws, including the Indian Information Technology Act, 2000. Under no circumstances may our infrastructure be utilized for:

• Transmission of unsolicited commercial email (SPAM), bulk mailing without double opt-in consent, or hosting email scraping lists.
• Distribution of malware, ransomware, trojans, rootkits, or hosting command-and-control (C2) botnet infrastructure.
• Phishing portals, fraudulent banking copies, or credential theft websites.
• Proof-of-work cryptocurrency mining or distributed hash-cracking scripts.
• Unauthorized port scanning, network penetration testing, or stress testing third-party networks without verified authorization.

Please consult our comprehensive Fair Use Policy for technical threshold limits, resource quotas, and CloudLinux LVE governance parameters.

Platform continuity and data safety protocols are managed as follows:

• Automated Shared Backups: MeraHost performs daily snapshot backups of active shared and WordPress hosting accounts. These snapshots are retained for disaster recovery purposes and are available for self-service restoration via cPanel.
• Unmanaged VPS & Dedicated Hardware: Unless a managed backup add-on has been explicitly provisioned, customers holding root-access VPS or dedicated bare-metal servers are solely responsible for provisioning and testing their own backup routines.
• Post-Termination Retention: Accounts terminated for non-payment are held in suspension for a minimum of fourteen (14) days, after which server containers and associated databases are permanently purged from disk to free resources.

MeraHost believes in fair due process. Suspensions occur under two distinct workflows:

1. Administrative Non-Payment: If an invoice remains unpaid past the courtesy grace window, service is temporarily set to inactive. Account data remains intact. Payment instantly restores active status via automated WHMCS provisioning.
2. Abuse or Security Compromise: In the event of an automated spam outbreak, injected malware file, or phishing complaint, our security team will isolate the compromised file or restrict outbound port 25, while notifying the account administrator via support ticket with forensic logs and remediation instructions.
3. Immediate Emergency Action: In cases of direct active criminal behavior, severe DDoS origination, or valid court orders, we reserve the right to immediately isolate the target workload to preserve platform availability for other users.

To the maximum extent permitted by applicable law:

• Services are provided on an “as is” and “as available” basis. MeraHost disclaims all warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Under no circumstances shall MeraHost, its directors, employees, or upstream datacenter partners be liable for any indirect, incidental, special, punitive, or consequential damages (including loss of profits, revenue, data, or goodwill) arising out of or related to service interruptions.
• MeraHost’s total aggregate liability under this agreement for any and all claims shall not exceed the total amount actually paid by Customer to MeraHost for the specific affected service during the three (3) months immediately preceding the incident.

Customer retains sole ownership of all intellectual property, proprietary software, data, and digital assets stored within their hosting environment. MeraHost claims no ownership or license to customer content other than the technical right to host, transmit, and backup such data as required to perform our contractual service duties.

Customer agrees to defend, indemnify, and hold harmless MeraHost, its affiliates, contractors, and employees from and against any third-party claims, liabilities, losses, damages, and legal expenses arising out of: (a) customer content or applications; (b) breach of this Agreement; or (c) violation of third-party intellectual property or privacy rights.

This Agreement shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

In the event of any controversy, claim, or dispute arising out of or relating to this Agreement, the parties agree to first attempt resolution through good-faith informal consultation. If unresolved within thirty (30) days, the dispute shall be referred to and finally resolved by binding arbitration under the Indian Arbitration and Conciliation Act, 1996, conducted in the English language. The courts situated in New Delhi, India, shall hold exclusive judicial jurisdiction.